Customer Service - Starfleet Academy
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How Can We Help You?

Need assistance? We have cheerful customer service representatives available to answer all of your questions. You can reach our customer service department by e-mail, phone, fax or mail.

E-mail: [email protected]

*Phone (toll free): 1 877-908-7376

Fax: 1-802-864-9846


The Starfleet Academy Store
PO BOX 2284
South Burlington, VT 05407-2284

You can e-mail or fax us, 24 hours a day, and we will usually respond to your inquiries on the
following business day. You can also reach a live representative on our customer
service phone line from 9:00 AM to 11:00 PM EST (and leave a message after hours). If you
choose to mail us a question, we’ll respond within two business days of receipt.

If you are mailing, e-mailing, leaving a message or faxing, please include your name,
phone number, preferred manner of contact and the best time for us to reach you.

If you are contacting us about a pending or past transaction, please try to include as much specific
information as possible, such as transaction number, transaction date, what items were on
the order and the total amount paid.

Frequently Asked Questions

You may also be able to find the answer you are looking for on our FAQ page by clicking here.